Warranty

WARRANTY

You will be asked to provide photos and/or videos. A replacement or store credit will be issued. 

Warranty Period

All products made before November 2024 have a 1-week warranty.
1-week manufacturer's warranty from the day you receive any product. For mousepads you should know within 1-2 hrs of using the mousepad if the surface is defective. Having a long warranty period for a mousepad is not necessary and will have normal wear and tear, which is inevitable. 

The warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, accidental damage, breakage due to abuse, improper usage, water damage (washing mousepad), etc. The warranty does not cover any cosmetic packaging damage that may be caused through shipping of goods to the customer. 

Please do not attempt to open up or modify the product in any way, unless instructed by Gamesense staff or support. This voids all warranty.

Warranty claims are limited to 1 per customer.

Please contact support@gamesense.gg if you have any issues with our products.