Returns

We have a 7 day return policy, which means you have 7days after receiving your item to request a return. We allow light usage (under 1hr) to see if you enjoy the surface.

To be eligible for a return, your item must be in the same, new condition that you received it.

For cancelations, please provide us an email 24hrs in advance so we have time to make proper arrangements. There is no guarantee we can cancel your order in time. We work M-F 10-6pm EST.

We are not responsible for return shipping costs and it is your responsibility to return it to us undamaged. Original shipping fees and associated costs will not be refunded. 

Due to the complexity for international returns with customs, duties, and taxes, we may not accept returns.

Currently not accepting returns with the Meta wired unless there is RMA concern.

Preorders are non-refundable and can not be cancelled or returned.

To start a return, you can contact us at support@gamesense.gg.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can make things right.

We reserve the right to charge a 15% restocking fee for all return shipments.
In rare situations, we reserve the right to deny returns.
Any items returned before establishing contact will not be accepted.

For cancellations/refunds, there is a 3% credit processing fee.